Coaching Terms and Conditions

 

Introduction
This agreement is intended to provide important information to you regarding Coaching from Helping Network. Please read the entire document carefully and be sure to ask your Coach any questions you might have regarding its contents.

Cost of Services
Helping Network Coaching is not covered by insurance. Payments are due at the time of booking in the form of credit card.

Confidentiality
As Coaches, it is our duty to protect the confidentiality of the communications with our clients through an encrypted connection with the Zoom videoconferencing application. Each Coach will ensure they are in a private room without others present. It is the Client's duty to ensure the privacy on their end of the call. Coaches reserve the right to review sessions with a supervisor for training purposes.

Appointment Scheduling and Cancellation Policies
A 24-hour advanced notice is required if you must cancel or reschedule your appointment. Helping Network's policy is to charge for missed appointments at the full rate for each missed session. Our policies are created to allow for effective scheduling and to ensure all client’s wishing to be seen may be accommodated. Please help us to serve you by notifying us as soon as possible if you must change or cancel your appointment.

Telephone availability and Emergencies
Because the relationship is online, the Coach is not available as a resource in emergencies. Most Coaches will be available within 1 or 2 business days for sessions scheduled online. If you know you will need an emergency connection, please let us know that in your regular session to allow the Coach to help you identify someone in your local area. In case of a medical emergency, a threat to your safety or the safety of others, please call 911 immediately to request emergency assistance.

Preparation
It is the Client's responsibility to prepare for meetings by installing and becoming familiar with Zoom Video Conferencing ahead of the session. Please ensure you are adequately prepared ahead of time, at least two hours in advance of the session.

About the Coaching Process
Professional and Life Coaching is an ongoing formal relationship that helps people produce extraordinary results in their lives, careers, businesses or organizations. Through the process of coaching, clients deepen their learning, improve their performance, and enhance their quality of life.

Termination of Coaching and Refund Policy
The length of your coaching and the timing depend on the specifics of your goals and the progress you achieve. Your Coach will help define your direction, but it’s your responsibility to create the time and energy to fully participate in the program. Coaches reserve the right to say no to serving a client for any reason, and Helping Network will make a reasonable effort to help you find another Coach. Either the coach or client may
discontinue coaching at any time, but refunds for sessions will not be given without 24 hour notice.

Limitations and Liability
This agreement is for Coaching, not therapy or professional counseling. Coaches are working only within the capacities of a Coach and will not be held liable for discrepancies. While coaching can work with issues such as identifying and reaching life goals, and changing the behaviors that aren’t working well for you, coaching does not address psychological issues from a therapeutic perspective. To address any psychological issues, seek the medical attention from a Physician or Licensed Mental Health Professional in your area. In making this appointment, you are agreeing that you understand the difference in these two functions and you will get appropriate professional help for mental health issues if necessary.

Your checkmark indicates that you have read this agreement for services carefully and understand its contents.